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Praxis UAE Member and Employer Portal user guide

Welcome to the Praxis UAE Member and Employer Portal user guide, which will help you access your account, manage your investments, and utilise the portal effectively. Follow the instructions below to get started.

Accessing your account

How do I access my account?

  • Access the Praxis UAE Member and Employer Portal
  • Enter your username and password
  • Your username will be provided via email after your employer completes your account setup
  • Set up your password during the initial login process

I can’t find my login details email

  • Check your spam or junk folders; the email may have been marked as such
  • If it’s not there, contact your employer to confirm if your account setup is complete

I’ve forgotten my password

  • Click the Forgot your password button on the login page
  • Enter the One-Time Password (OTP) sent to your registered mobile number (this is a six-digit code and may take a few minutes to arrive)

Press Continue to reset your password

Contributions and beneficiaries

How do I check my personal contribution amount and make changes?
(Note: Applicable to accounts with salary sacrifice contributions)

  • Navigate to the My savings account amount section on the dashboard
  • Check your balance and transaction details in the Transactions section
  • Use the Valuations feature for detailed reports

Can I contribute directly to the plan?

  • Contributions can only be made via salary sacrifice through your employer. Contact your HR department to set this up and select the level of your monthly salary you wish to contribute

How do I change my beneficiaries?

  • Log in to your account
  • Access your User profile (bottom-left of the screen)
  • Scroll to the Beneficiaries section
  • Enter details for each beneficiary (name, date of birth, percentage of benefit, and relationship to you, and email address)
  • You can add as many beneficiaries as you like, but the total percentage must amount to 100%
  • Press Save changes to finalise

What happens when I die?

  • Your Employer Gratuity balance will be returned to your Employer for distribution 
  • Your Employee Savings element will be paid to your named beneficiaries
Investment management

How do I select or change my investments?

Self-select strategy

  • Go to the Dealing tab
  • Select your preferred dealing option:
    • Change model portfolio strategy
    • Move to a self-select strategy
  • Include your cash balance by ticking Cash included if applicable
  • Choose your investments and set allocation percentages (must total 100%)
  • Confirm your trades with the OTP sent to your mobile
  • Trades will be processed within five working days

Model portfolio strategy

  • Go to the Dealing tab
  • Select a model portfolio from the available options
  • Adjust allocation percentages as desired (must total 100%)
  • Confirm your trades with the OTP sent to your mobile
  • Trades will be processed within five working days

Which investment should I choose?

  • Praxis does not provide investment advice. Consult a financial advisor for assistance

Why are my trades not showing?

  • Trades may take up to five working days to reflect in your account
Safety and security

How safe is my money?

  • Praxis created the Plan with safety and protection as a primary principle

  • The Plan has been established as a Trust, which provides protection to underlying beneficiaries by applying many different legal safeguards written into the Trust Deed

  • The plan trustee is Praxis who are regulated by the Financial Services Regulatory Authority (FSRA) in the Abu Dhabi Global Markets (ADGM) 

  • Funds are ring-fenced (all assets within the Trust have full legal segregation from each other) and protected under a trust structure, ensuring your assets are secure 
  • Your assets can only be used for the purpose of providing your Gratuity Benefits if these apply to your Employers contributed element. Alternatively, if you have contributed via Salary Sacrifice, your assets can only be used by yourself, for your benefit

  • None of the contributions made to the Plan sit on the balance sheet of Praxis. All contributions are made directly to the Plan, and from there are invested into your chosen investment funds
Withdrawals and closure

How do I withdraw from the plan?

  • Access the Dealing section and select the withdrawal option
  • Options:
    • Withdraw from your employer end-of-service liability section (post-employment only)
    • Withdraw from your salary sacrifice contribution section (available anytime)

How do I close the plan?

  • Go to the Dealing section
  • Select Total withdrawal and closure of account
  • Funds will be returned within 12 working days
    • Note: Rejoining requires re-application through your employer

For further assistance, please contact our Employer Solutions team. 

PraxisIFM Trust Limited is authorised and regulated by the Financial Services Regulatory Authority.